Legal

Refund & Cancellation Policy

Last updated: July 21, 2026

How StreamSnipe subscriptions renew, how to cancel, and when you're entitled to a refund.

1. Merchant of Record

StreamSnipe subscriptions are sold and processed by our Merchant of Record, Paddle.com Market Limited (“Paddle”). Paddle is the seller of record, issues your invoice, and processes payments and refunds on our behalf. This policy applies together with Paddle’s Buyer Terms.

2. Subscriptions and renewals

The Pro plan is a recurring subscription billed in advance, on a monthly basis unless stated otherwise at checkout. It renews automatically at the end of each billing period until you cancel. Each renewal is charged to your payment method at the then-current price.

3. Cancelling your subscription

You can cancel at any time — there is no cancellation fee.

  • Open your profile and cancel your Pro subscription; or
  • use the “Manage subscription” link in any Paddle receipt email; or
  • email us at support@mail.streamsnipe.live and we’ll help.

After you cancel, your Pro access continues until the end of the period you have already paid for, and it is not renewed again. We do not automatically refund the remainder of a billing period on cancellation, except where required by the statutory rights described below.

4. Your right of withdrawal (EU/EEA consumers)

If you are a consumer in the EU or EEA, you normally have the right to withdraw from a purchase of digital services within 14 days without giving a reason.

Because StreamSnipe is a digital service that is made available to you immediately, when you start a paid subscription you are asked to expressly request that the service begins at once and to acknowledge that you therefore lose your right of withdrawal once it has been fully performed. Where the service has only been partly performed by the time you withdraw, you may be charged an amount proportionate to what you have used.

To exercise the right of withdrawal where it applies, contact support@mail.streamsnipe.live within 14 days of your purchase with your order details. This does not affect any additional statutory rights you have as a consumer under the law of your country of residence.

5. Requesting a refund

To request a refund, email support@mail.streamsnipe.live with the email address used at purchase and your Paddle order or invoice number (from your receipt). We review refund requests together with Paddle. Approved refunds are issued to your original payment method by Paddle, usually within 5–10 business days depending on your bank or card provider. You can also contact Paddle buyer support directly at paddle.net.

6. Refunds at our discretion

Outside your statutory rights, we may still grant refunds on a case-by-case basis — for example if the Service was unavailable for a prolonged period due to a fault on our side, or if you were charged in error. If you think you were billed incorrectly, contact us within 60 days of the charge and we’ll put it right.

7. Free tier

The free tier is free to use and involves no payment, so nothing in this policy about billing or refunds applies to it.

8. Chargebacks

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. Raising a chargeback without contacting us may lead to your account being suspended while the dispute is investigated with Paddle.

9. Contact

Questions about billing, cancellation or refunds? Email support@mail.streamsnipe.live or use our contact page.